The Reservationist Scheduler plays a vital role in ensuring efficient and customer-focused scheduling
of ADA paratransit services. This position is responsible for handling trip reservations, coordinating

Key Responsibilities:

•  Answer incoming calls and assist passengers with trip reservations, cancellations, and inquiries.
•  Schedule and confirm ADA-compliant transportation services using scheduling software.
• Coordinate with dispatchers and drivers to ensure timely and accurate trip execution.
• Maintain detailed records of passenger interactions and trip data.
• Provide backup support to dispatch and customer service teams as needed.
•  Communicate effectively with passengers, especially those with special needs, ensuring a respectful
• and supportive experience.
• Monitor trip capacity and optimize route efficiency.
•  Handle service disruptions or changes with professionalism and prompt communication.
•  Ensure compliance with ADA guidelines and company policies.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
•  Prior experience in customer service, scheduling, or transportation preferred.
• Familiarity with ADA regulations and paratransit operations is a plus.
• Strong communication and interpersonal skills.
•  Ability to multitask and work in a fast-paced environment.
•  Proficiency in scheduling software and basic computer applications.
• Work Environment:
•  Office-based with frequent phone and computer use.
• May require occasional support during off-hours or emergencies

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!