Essential Functions / Process Responsibilities include the following  

• Consciously creates a workplace culture that is consistent with the overall

   organization and emphasizes the identified vision, guiding principles and values of

   the organization.

• Assists staff to proactively address questions and ensures proper handling of

    customer issues or concerns.

• Maintains transparent communication with all levels of the organization to include

   staff, leadership, and the client.

• Reviews and analyzes daily operational reports to ensure service goals are met.

• Maintains operational service levels by enforcing quality and customer service

   standards and resolves quality and customer service problems, identifies and

   analyzes trends and provides recommendations for operational improvements.

• Receives incoming calls on telephone and radio communications systems.

• Dispatches and coordinates the use of vehicle and driver resources to meet daily

   operational schedules.

• Prepares trip reservation assignments to operators.

• Assists with the schedule writing and maintaining accurate records.

• Assists, plans, and manages additional events that are required for operational

   services.

• Answers incoming calls to provide information to patrons concerning bus schedules

    and other trip information.

• Counts and completes daily receipts, cash if applicable and maintains accurate

   records.

• Reviews & analyzes road conditions, traffic flow, vehicle, and driver availability, and

    other pertinent operational factors to determine daily trip scheduling capacity.

• Determines & implements adjustments to schedules and routes based on various

    information available concerning routes and customer service needs, as necessary.

• Responds to employee complaints and concerns and provides recommendations

   for disciplinary actions.

• Delivers coaching and discipline to employees

   based upon review of the employees’ records and

   RATP Dev policies and the collective bargaining agreement.

• Investigates accidents and incidents ensuring proper handling of the investigation

    and documentation.

• Analyzing findings from investigations of accidents and incidents, determines the

   preventability of the accidents and incidents, and provides recommendations to

   Safety concerning the level of discipline to issue if necessary.

• Operate all modes of service and support vehicles in a safe manner, and when

   Applicable

Requirements:

• Knowledge of the operational characteristics of buses.

• Knowledge of dispatching functions including scheduling, routing, use of pertinent

   forms,

• records, and applicable regulations and procedures.

• Some knowledge of office practices and procedures.

• Ability to make rapid and accurate arithmetic computations.

• Ability to understand, interpret, and effectively carry out written and oral

   instructions.

• Ability to multi-task and handle various tasks at once.

• Ability to react quickly and calmly in emergencies.

• Ability to keep simple records accurately.

• Ability to gain knowledge of the geography of The Midlands.

Preferred Education, Residency, and Experience:

• High School or GED required.

• Previous dispatch experience, preferred.

• Must be at least 21 years of age

• Must have a valid Class A/B Commercial Driver License, with passenger

   endorsements.

• Must demonstrate a stable work history. Applicants should be prepared to provide

   additional

• employer information in cases where previous employment cannot be otherwise

   verified.

Driving Record

• Driving records must not reflect moving violations within the last 3 years.

• Have a safe driving record with no DUI conviction during the past ten (10) years,

• third party multi-state record check and no felony

   convictions for violent crimes.

• Criminal and Pre-Employment Background Record.

 $25.50/HR

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!