Dispatcher

RATP Dev USA - Your future. Our destination.

 We are transit. We make distances feel shorter and bring people together. We are a community.

Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where do you bring people together? If so, come join our team where you are part of a community, not just an employee.

 At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.

 Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.

Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability. 

Dispatch $18.19 /HR

Core Responsibilities

• Champion a strong, inclusive, and respectful workplace culture that reflects our United and Caring values.
• Lead operational excellence by collaborating across teams and applying industry best practices.
• Partner with Safety, Risk, Call Center, and Continuous Improvement teams to uphold and advance our Safety standards.
• Support service planning, recommend scheduling adjustments, and align operations with real-time service needs.
• Build productive relationships with employees, unions, clients, public officials, and community stakeholders.
• Deliver cost-effective, reliable transit services within budgetary and contractual frameworks.
• Serve as a visible, decisive leader who supports and empowers team members through mentorship and accountability.

Critical components: A highly conscientious leader who promotes a diverse and inclusive, positive, respectful, and healthy work environment.

• Has accountability
• Excels in Communications
• Promote Safety
• Has expertise and technical knowledge?
• Has Trust and Credibility
• Is Result Driven
• Decision Making

Preferred Education and Experience: Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:

• High School Diploma or GED equivalent
• Minimum of two (2) years of general work experience, including driving experience and customer service experience
• Familiarity with MS Office and transit-related software systems.
• Demonstrated success in working in an environment with multiple priorities in a fast-paced, dynamic environment.
• Collaborate with routing specialists and schedulers to optimize routes.
• Dispatch drivers use information provided by the clients through the reservation department and the online reservation application.
• Review and respond to all incoming calls, confirming all details with the client review reservations for Paratransit.
• Provide information to passengers in a courteous, efficient manner, using proper etiquette to assist with ADA passengers.
• Determines & implements adjustments to schedules and routes based on various information available concerning routes and customer service needs, as necessary.
• Responds to employee complaints and concerns and provides recommendations for disciplinary actions.
•  Delivers coaching and discipline to employees based upon review of the employees’ records and RATP Dev policies and the collective bargaining agreement
• Communicate with Operators and Vendors to determine cause for delays or relay changes in trip information and schedules.
• Create trip assignment adjustments due to unforeseen customer, vehicle, or staffing issues.
• Research schedules, understand adjustment needs, support managing extra board coverage and collaborate with the scheduling and call center teams.
• Communicate with Operations Supervisors and emergency authorities.
• Support safety in accurate and timely information for all accidents/incidents called into the dispatch office.
• Manage vehicle assignments and needs for changes.
• Radio communications are required with over the road operators and operations staff.
• Discuss with the client’s availability to review online reservations.
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes.
• Initiate all outbound calls to the city connect and access.
• Troubleshoot and resolve potential pick-up problems before they result in service issues.
• Ensure service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Ability to work independently with sound judgment and integrity.
• Ability to observe employees for proper uniform and confidence to address concerns, physical condition.
• Collaborate with routing specialists and schedulers to optimize routes.
• Dispatch drivers use information provided by the clients through the reservation department and the online reservation application.
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out.
• Discuss with the client’s availability to review online reservations.
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes.
• Initiate all outbound calls to the city connect and access.
• Troubleshoot and resolve potential pick-up problems before they result in service issues.
• Ensure service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.

• Expertise of the systems, policies, procedures, and regulations that apply to the transit system.
• Understanding of regulations set forth by applicable DOT, FTA, Homeland Security, OSHA, EEOC, ADA, NLRA, FLSA and any other regulatory entity that may apply.
• Other duties assigned by the operation staff.
• Union experience is strongly preferred.

Leadership

• Excellent interpersonal and public communication skills.
• Assist and oversee all safety and safety related equipment in the fleet and facility.
• Managers or assists in matters relating to Worker's Compensation, Drug & Alcohol, and Employees
• Support Operational Leadership in daily oversite of front-line employees.

Business Acumen

• Analyzes data and records to identify areas in need of improvement or areas that are excelling.
• Ability to analyze and interpret data.
• Ability to communicate orally and in writing in a clear and straightforward manner.
• Ability to communicate with all levels of management and company personnel.
•  Ability to prioritize, and work independently to manage multiple projects and tasks.
• Ability to make decisions and solve problems while working under pressure.
• Ability to show judgment and initiative to accomplish job duties.
• Diligence and precision in record keeping, ensuring all training is scheduled, performed, and kept up to date.

Interpersonal/Engagement

• Represents safety for the transit system; friendly, approachable, and available to system employees and the public; held to the highest safety standards to be an example.
• Ability to work under time constraints and deadlines.
• Problem-solving and analytical abilities

Leadership Model for Success:

• Leadership: Safety, Building Teams, Performance Management, Developing Talent
• Business: Business Acumen, Strategic Visionary, Decision-Making, Profitable Growth
• Interpersonal: Trustworthiness, Building Relationships, Influencing Others, Communication
• Wellbeing: Managing Stress, Work-Life Harmony, Mental Wellness 

Professional and Personal Development

Start here and grow here. RATP Dev USA believes in promoting from within and providing learning and development opportunities for our team members. We take pride in preparing and developing future and existing leaders through our Grow Our Own Development and Mentorship Programs.

When you join RATP Dev USA, you will have the ability to build your skills and knowledge in various areas through continuous learning (eLearning included) and leadership workshops.

·        Leadership Development

·        Mentorship & Coaching

·        Safety, Security, & Compliance Training

·        Technical and Soft Skill Training

·        And much more...

Dispatch $18.19 /HR

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams.