ESSENTIAL FUNCTIONS

 

·         Supervises, directs, and supports maintenance department employees in the completion of daily work assignments, repairs, inspections, preventive maintenance, and related activities.

·         Provides hands-on training, coaching, and guidance to technicians and other maintenance employees to improve technical skills, safety practices, productivity, and quality of work.

·         Assists in onboarding new maintenance employees by introducing company policies, department procedures, shop expectations, safety standards, documentation requirements, and maintenance workflows.

·         Identifies employee training needs and works with management to develop, schedule, and deliver appropriate training.

·         Demonstrates proper repair techniques, diagnostic procedures, tool usage, inspection methods, and documentation practices.

·         Observes and evaluates employee job performance and provides timely feedback, coaching, and support.

·         Reviews progress reports, work orders, inspection results, and activity reports to assess operational effectiveness and identify areas for improvement.

·         Performs quality inspections of completed work to ensure repairs and maintenance are performed accurately, safely, and in accordance with company standards.

·         May assist technicians with complex, unusual, or difficult maintenance issues, including troubleshooting and repair guidance.

·         Assigns work to employees based on operational needs, employee skill level, training opportunities, and department priorities.

·         Supports a safe, organized, and productive shop environment by reinforcing safety rules, housekeeping standards, proper tool use, and compliance with company procedures.

·         Assists with the development, communication, and enforcement of maintenance policies, standard operating procedures, and best practices.

·         Helps ensure employees remain informed about company policies, department updates, safety requirements, training expectations, and operational changes.

GENERAL QUALIFICATIONS

 

Knowledge:  Associate degree from an accredited college or university in an automotive technology, diesel technology, fleet maintenance, or related technical field is strongly preferred. Graduation from an accredited automotive or diesel institute is also preferred. Additional related work experience, technical certifications, or demonstrated leadership and training experience may, at the sole discretion of the Company, be considered in lieu of formal education. Knowledge of vehicle maintenance procedures, shop safety standards, diagnostic practices, preventive maintenance programs, and repair documentation is required.

 

Experience:  Minimum of 3 years of experience in a maintenance department, fleet maintenance operation, service shop, or related technical environment required. Prior supervisory, lead technician, mentoring, or trainer experience is strongly preferred. Experience developing technicians, conducting hands-on training, performing quality inspections, and supporting maintenance process improvements is preferred.

 

Skills:  Must have well-refined verbal and written communication skills, including the ability to clearly explain technical procedures to employees with varying levels of experience. Organization skills and a self-directed work ethic are essential. Must be a strong communicator with effective listening, coaching, and conflict-resolution skills. Able to prepare and present clear, concise, and accurate reports to members of management. Proficiency with Microsoft Word and Excel programs is required. Experience with maintenance software, work order systems, inspection platforms, or fleet management systems is preferred.

 

Physical Demands/Work Environment:  Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Vision, hearing, speech, and manual dexterity are required. A valid North Carolina CDL driver's license is required, or the ability to obtain one within a timeframe established by the Company. Must have the ability to read, analyze, and interpret maintenance records, technical manuals, safety procedures, inspection reports, and general operational information. This position may require time in both office and shop environments. Exposure to normal maintenance shop conditions, vehicles, equipment, tools, noise, fluids, and other related conditions may occur. Other normal office-related and shop-related physical demands may be necessary.

 

Mental Demands:  Must have the ability to listen, reason, think, concentrate, and interact professionally with employees, management, vendors, and other departments. The ability to exercise self-control, sound judgment, and work under stressful conditions is necessary, particularly in employee relations, training, deadline-driven, or operational situations. Must be able to coach employees through performance challenges while maintaining fairness, professionalism, and consistency.