Mission:

Reservationists ensure the continuity, efficiency, and effectiveness of paratransit services by scheduling rides and delivering timely, accurate, and courteous assistance to passengers and the public.

Job Responsibilities:

• Answers incoming calls from riders requesting trips.
• Accurately schedules pickup and drop-offs based on availability
• Enters trip details into scheduling software
• Modifies or cancels reservations as requested
• Assists riders with questions about services, policies, and trip status
• Handles complaints or concerns calmly and professionally
• Ensures trips meet service guidelines
• Provides clear instructions regarding pickup windows, fares, and procedures
• Communicate scheduling updates to dispatchers and drivers
• Documents call details, cancellations, no-shows, and incidents
• Support riders in urgent or sensitive situations
• Other duties as assigned by management

Key Skills & Qualities:

•        Strong communication and listening skills
•        Patience and empathy when working with vulnerable populations
•        Attention to detail and accuracy
•        Ability to multitask in a fast-paced call center environment

Minimum Qualifications:

• Must be at least 21 years of age.
• High school diploma or equivalent required
• Must have a valid driver’s license
• Must have problem-solving and analytical abilities
• Proficiency using Microsoft Excel, Word, and PowerPoint is preferred
• Public transportation experience preferred
• Prior dispatch/supervisory experience preferred

 

Benefits:

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!