Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery. 

Responsibilities:

• Communicates information to drivers concerning in-service mechanical failures, accidents, passenger incidents and all other schedule interruptions; also responsible for developing and communicating alternate routes in case of road construction or other roadblocks.
• Completes all required reports including incident/occurrence reports.
• Coordinates and verifies daily assignment of operators for regular shift replacement or re-assignment, ensuring each run has a driver assigned and the run pulls on time.
• Communicates changes in trips, no shows and cancellations.
• Reviews the previous days' completed manifests and enters the information.
• Receives and schedules trip reservations from eligible clients for either paratransit rural services.
• Collaborates with routing specialists and schedulers to optimize routes.
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application.
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out.
• Discuss with the client availability to review online reservations.
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes.
• Initiate all outbound calls to the city connect and access.
• Troubleshoot and resolve potential pick-up problems before they result in service issues.
• Ensure service on missed pick-ups by coordinating driver movement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Other duties as assigned by management

Education Requirement:

• High School Diploma or GED
• Minimum of two (2) years of general work experience, including driving experience and customer service experience.
• Must be a minimum of 18 years of age
• Must have been a licenses driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-Solving and analytical abilities
• Valid Driver's License
• Good Computer Skills

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!