We are transit. We make distances feel shorter and bring people together. We are a community.

Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where you bring people together? If so, come join our team where you are part of a community, not just an employee.

At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, for our clients, and the communities we serve.

Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.

Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability.

Your future with RATP Dev USA:

Our Core Values:

    People:

People are at the heart of our business: employees, clients, passengers, and the communities we serve.

    Diversity:

We draw on experience across cultures, generations, and oceans to encourage innovative transportation solutions.

     Responsibility & Accountability:

We provide services steeped in professionalism, integrity, honesty, sustainability, and accountability.

      Quality:

Our operational expertise and industry-leading best practices promote quality service and lasting partnerships

      Safety:

Above all, we are committed to safety and security in everything we do

Our destination:

To develop and optimize public transit systems, but also to boost the economy and quality of life, in order to make distances feel shorter and bring people together. -Hiba Farès, President of the Executive Board.

The Operations Manager-Paratransit is responsible for overseeing and managing the day-to-day operations of the public transit service. The Operations Manager provides direction and guidance to supervisors and front-line staff establishing and emphasizing a culture of safety and customer service. An important role of the Operations Manager is the responsibility of establishing and maintaining effective working relationships with other transit departments, city departments, subordinates, and the public to promote and maintain an effective and efficient public transit service.

Critical components:

A highly conscientious leader who:

·        Promotes a diverse and inclusive, positive, respectful, and healthy work environment.

·        Prioritizes employee engagement and retention strategies.

·        Offers professional, personal, and technical development to include continuous learning and mentoring opportunities.

Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:

Safety & Compliance

·        Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public.

·        Responsible for reviewing and maintaining accident investigations and customer complaints.

·        Formulates and maintains the SSEPP.

Leadership

·        Excellent interpersonal and public communication skills.

·        Responsible for hiring, training, managing, and development of operations personnel.

·        Ability to build effective relationships, respond to union grievances, assist in arbitration, and interpret the union contract, where                   applicable.

Business Acumen

·        Oversees and manages through direct reports the daily operations and customer service of the transit system.

·        Monitors data of ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Creates                     reporting and analysis to improve overall operations.

·        Responsible for managing the division’s allocated budget.

·        Ability to read and comprehend technical and professional journals and manuals; financial reports, letters, memos, abstracts,                     instructions; legal documents, ordinances and statutes; and specifications.

·        Ability to perform shop math and complete general mathematical functions.

·        Ability to write financial reports, memos, letters, instructions, and procedures.

·        Ability to speak publicly, conversant in theory and practices of discipline.

·        Ability to analyze data and develop conclusions.

·        Ability to identify and resolve problems.

Interpersonal/Engagement

·        Maintains an effective working relationship and communication with the General Manager, peers and subordinates.

·        Remains available to the client’s staff, advisory and advocacy boards, outside organizations, and the riding public.

·        Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations.

·        Demonstrated ability to inspire, create and establish effective working relationships with peers, staff, customers, and diverse                       constituents.

Preferred Education and Experience:

·        Bachelor’s degree or equivalent experience, preferably in the transit industry.

·        Minimum 3 years’ operations management/supervisor experience in transit operations.

·        Must have strong written and verbal communication skills including experience in presenting and speaking to groups.

·        Must have excellent computer skills including Word and Excel spreadsheets.

·        Experience in working with local governments or municipalities.

·        Strong interpersonal skills and the ability to build effective relationships.

·        Working knowledge of compliance standards in related areas: FTA, FMCSA, DOT, OSHA, Homeland Security and other state/local                 regulating bodies.

·        Experience in management of daily transit operations, maintenance, personnel management, transportation safety, and transit                   regulatory requirements.

·        Experience utilizing data to identify trends in the business that support strategic and tactical adjustments to ongoing operations.

Ecolane or Trapeez software experience a plus!

CDL Preferred or be able to obtain your CDL License

Salary $75,000

Soldiers: if you are Army Reserve, Army National Guard or transitioning from Active Duty be sure to register today with the Army Pays Program at www.armypays.com">www.armypays.com

We are an Equal Opportunity Employer and Welcome Diversity to our Teams.