Your future with RATP Dev USA:

 Our destination:

Our Core Values

• United – We share knowledge, experience, and ideas. We learn from one another because we trust one another.
• Caring – We care about our teams, clients, passengers, communities, and planet—because we are in the people business.
• Effective – We deliver what is right and fair, with no compromise, in every action we take.
• Daring – We rise to new challenges and seek new heights—always pushing forward, never standing still.
• Safety – Safety is paramount in every decision, every endeavor, and every environment.

 Our Destination

To optimize public transit systems, strengthen economies, and enhance quality of life, making distances feel shorter and bringing people together.

Job Summary:

The Microtransit Operations Manager is responsible for the strategic leadership, operational oversight, and continuous improvement of VoTran’s Microtransit and On-Demand Transportation Services. This role ensures safe, efficient, customer-focused service delivery while aligning people, processes, and technology to support evolving mobility needs.

Reporting to the Director of Operations, the Microtransit Operations Manager leads supervisors, supports dispatch and field operations, partners cross-functionally with Safety, Training, IT, Customer Service, and Maintenance, and drives performance through data-informed decision-making.

This role is critical to advancing VoTran’s, innovative mobility solutions with the VoRide, while maintaining RATP Dev USA’s commitment to safety, integrity, and service excellence.

Salary Range: $90,000-95,000/year

Key Responsibilities / Essential Functions

Operational Leadership

• Provide overall leadership and accountability for daily microtransit operations, including demand-response and on-demand services.
• Lead and support Operations Supervisors, Road Supervisors, and Dispatch leadership.
• Ensure services meet contractual requirements, safety standards, ADA compliance, and customer expectations.
• Serve as the escalation point for complex operational, employee, or customer issues.

Service Performance & Real-Time Oversight

• Oversee real-time service delivery using SPARE, and related transit technologies.
• Monitor key performance indicators (KPIs) such as on-time performance, missed trips, no-shows, productivity, and customer satisfaction.
• Partner with Dispatch and Supervisors to manage service disruptions, capacity challenges, and schedule adjustments.
• Lead response planning for adverse weather, special events, and emergencies.

Safety, Compliance & ADA Oversight

• Champion RATP Dev USA’s safety culture across all microtransit operations.
• Ensure compliance with ADA, FTA, state, and local regulatory requirements.
• Oversee accident and incident response, investigations, corrective actions, and trend analysis.
• Partner with Safety and Training to ensure consistent coaching, education, and compliance reinforcement.

People Leadership & Workforce Development

• Recruit, select, develop, and retain high-performing supervisors and operators.
• Provide coaching, performance management, and professional development for direct reports.
• Support labor relations in coordination with HR and senior leadership.
• Ensure onboarding, training progression, and ongoing competency development align with operational needs.

Technology & Continuous Improvement

• Partner with IT and vendor partners (e.g., SPARE) to optimize system performance, adoption, and enhancements.
• Identify opportunities to improve efficiency through technology, process redesign, and service innovation.
• Lead change management initiatives related to system upgrades, new service models, and operational best practices.

Customer Experience & Community Engagement

• Ensure the microtransit service delivers a dignified, respectful, and reliable customer experience.
• Address escalated customer concerns and ensured timely resolution.
• Support outreach efforts related to service changes, pilot programs, and innovation initiatives.

Reporting, Analysis & Strategic Planning

• Analyze operational and financial data to identify trends, risks, and opportunities.
• Prepare reports, dashboards, and presentations for senior leadership and client partners.
• Contribute to service planning, budget development, and long-term mobility strategies.

Additional Responsibilities

• Perform other duties as assigned to support organizational goals and operational excellence.

Required Knowledge, Skills & Abilities

Knowledge

• Microtransit, demand-response, and/or public transportation operations.
• Real-time dispatch and scheduling systems (SPARE, AVAIL, Optibus, or similar).
• Safety management systems and ADA compliance requirements.
• Workforce management and performance measurement.

Skills

• Strong leadership, coaching, and employee engagement skills.
• Excellent verbal, written, and presentation communication skills.
• Data-driven decision-making and analytical capabilities.
• Strong organizational and problem-solving skills.
• Ability to lead change and navigate complex operational environments.

Abilities

• Ability to manage competing priorities in a fast-paced, 24/7 operational environment.
• Ability to respond calmly and effectively to emergencies or service disruptions.
• Ability to collaborate across departments and with external partners.

Education & Experience

• Bachelor’s degree in Transportation, Business, Public Administration, or related field preferred and/or 5–7 years of progressive experience in transit operations, mobility services, or transportation management.
• 3+ years of supervisory or management experience required.
• Experience with microtransit, demand-response, or technology-enabled mobility strongly preferred.

Physical & Work Environment Requirements

• Ability to work extended or irregular hours, including nights, weekends, and holidays as required.
• Ability to work in office, field, and vehicle environments.
• Ability to respond on-site to incidents or emergencies.

Why Join RATP Dev USA / VoTran

RATP Dev USA is committed to delivering innovative, people-centered transportation solutions. This role offers the opportunity to shape the future of microtransit, lead change, and create meaningful impact for employees, riders, and the communities we serve.

Leadership

• Excellent interpersonal and public communication skills.
• Maintains and oversee all safety and safety related equipment in the fleet and facility.
• Manages or assists in matters relating to Worker's Compensation, Drug & Alcohol, and Employee Assistance Programs to ensure the agency’s compliance and employee concerns are handled promptly.
• Directs all Safety/Security Programs, including training-related programs and supervisory responsibilities. 

Business Acumen

• Analyzes data and records to identify areas in need of improvement or areas that are excelling.
• Ability to analyze and interpret data.
• Ability to communicate orally and in writing in a clear and straightforward manner.
• Ability to communicate with all levels of management and company personnel.
•  Ability to prioritize and work independently to manage multiple projects and tasks.
• Ability to make decisions and solve problems while working under pressure.
• Ability to show judgment and initiative to accomplish job duties.
• Diligence and precision in record keeping, ensuring all training is scheduled, performed, and kept up to date.

Interpersonal/Engagement

• Represents safety for the transit system; friendly, approachable, and available to system employees and the public; held to the highest safety standards to be an example.
• Conducts employee disciplinary review hearings and preliminary fact-finding investigations arising from safety infractions/preventable accidents and/or violations of drug and alcohol policies.
• Maintains an effective working relationship and communication with the General Manager, peers, and subordinates.

Leadership Model for Success:

• Leadership: Safety, Building Teams, Performance Management, Developing Talent
• Business: Business Acumen, Strategic Visionary, Decision-Making, Profitable Growth
• Interpersonal: Trustworthiness, Building Relationships, Influencing Others, Communication
• Wellbeing: Managing Stress, Work-Life Harmony, Mental Wellness 

Professional and Personal Development

Start here and grow here. RATP Dev USA believes in promoting from within and providing learning and development opportunities for our team members. We take pride in preparing and developing future and existing leaders through our Grow Our Own Development and Mentorship Programs.

When you join RATP Dev USA, you will have the ability to build your skills and knowledge in various areas through continuous learning (eLearning included) and leadership workshops.

·        Leadership Development

·        Mentorship & Coaching

·        Safety, Security, & Compliance Training

·        Technical and Soft Skill Training

·        And much more...

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams.