• Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery. 

Requirements for a Dispatcher

• Minimum of two (2) years of general work experience, including driving experience and customer service experience.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-solving and analytical abilities
• Good computer skills
• A Valid Drivers License
• No criminal convictions or DWI, DUI, assault, or possession

• Job Purpose:

• The Dispatcher Supervisor is responsible for the safe, efficient, and reliable operation of transportation services for Asheville Redefines Transit (ART). The purpose is achieved by initiating, responding, and dispatching calls to/from Bus Operators including serving as the liaison between emergency service personnel, management, government officials and the public

• Major Responsibilities:

• Ensuring routes and scheduled work assignments are filled with proper and adequate personnel.

• Serves in a lead supervisor role, when requested by management, by coordinating with peers in Operations Supervision through various means of communication (text, 2-way radios, CAD/AVL, phone, in-person, etc.)

• Proficiently utilize computer applications and systems to ensure Bus Operators sign in and out and the start and conclusion of their workday.

• Tracks route adjustment and on-time performance trends to support management in making recommendations for schedule adjustments

• Demonstrates support of the corporate values for being Caring, United, Daring, and Efficient

• Exhibits familiarity with FTA, DOT, OSHA, NIMS, FCC, and ADA regulations in the performance of day-to-day duties.

• Manages emergency events received through various modes and deploys the correct resources while notifying management for awareness and response.

• Knowledge of the collective bargaining contract (CBA) to ensure compliance in terms of bid/mark-up picking, scheduling, absenteeism, and corrective actions.

• Tracks attendance and subsequent actions to support how bus service was achieved

• Manages documentation reporting on the status of vehicles and replacements, open routes, and other on-going operation items--record all late buses, breakdowns, and accidents on the dispatch log.

• Provides customer service to internal and external customers while prioritizing other tasks in a fast-paced and multi-functional environment.

• Investigates and implements discipline in conjunction with the CBA (absenteeism, procedural/behavioral, DOT/CDL non-compliance, etc.).

• Be willing and able to drive a revenue service

Responsibilities of a Dispatcher

• Collaborates with routing specialists and schedulers to optimize routes
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
• Discuss with the client availability to review online reservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before they result in service issues
• Ensure service on missed pick-ups by coordinating driver movement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff

    Education Requirement

High school diploma or GED

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!