Core Responsibilities:

• Direct daily fixed-route and paratransit operations, ensuring on-time performance and high-quality customer service.
• Oversee scheduling, dispatching, route coordination, detours, and service adjustments.
• Monitor field operations and resolve operational issues in real time.
• Ensure service delivery meets contractual on-time performance requirements.
• Support real-time service planning, run cuts, and daily scheduling needs for both Fixed Route and Paratransit.
• Ensure that 100% of paratransit trips are scheduled daily with no denials (through negotiation).
• Manaher the sign-up process, posting of runs, and operator assignments.
• Prepare, manage, and track annual operating budgets.
• Analyze expenditures, ridership, revenue, and operational data.
• Oversee contractor billing, vendor contracts, invoices and cost-control measures,
• Manage fare collection including daily counts, weekly deposits, and verification reporting.
• Monitor hours of operation, overtime, and in-house vs. contract labor assignments.
• Lead safety programs, conduct accident investigations, and oversee corrective actions.
• Ensure compliance with ADA, FDOT, DOT, FTA, OSHA, Homeland Security, EEOC, NLRA, FLSA, and internal agency policies.
• Ensure adherence to NIMS standards and all required safety/security protocols.
• Oversee onboarding time minimization for ADA compliance.
• Work collaboratively with the Safety Department overseeing supervisory staff and emergency response needs.
• Analyze operational data to produce performance metrics and monthly reports.
• Monitor ridership, fare collection, and key operational indicators to evaluate performance,
• Develop and implement service quality improvements based on data and industry best practices.
• Create reporting and analysis to support continuous operational improvement.
• Present operational performance to leadership boards, and community stakeholders needs.
• Supervise and develop staff including supervisors, operators, dispatchers, and administrative teams.
• Conduct performance evaluations, training programs, and corrective actions.
• Deliver coaching and discipline in alignment with RATP DEV policy and the collective bargaining agreements.
• Provide software and operational training for dispatchers, supervisors, and schedulers.
• Promote a culture of engagement, accountability, inclusiveness, and continuous improvement.
• Serve as a visible, decisive leader who empowers and mentors team members.
• Build effective relationships across teams and departments.
• Respond to union grievances, assist in arbitration, and interpret the union contract where applicable.
• Coordinate with internal departments, unions, public agencies, contractors, and community organizations.
• Coordinate with public agencies, contractors, and community groups on operational needs.
• Support public outreach regarding mobility programs, eligibility, and service changes.
• Represent operations in meetings with stakeholders, boards, and community partners,

Required Education and Experience:

• Must be at least 21 years of age or older
• Bachelor's degree or equivalent relevant experience
• Minimum of five (5) years of experience in transit operations or administration.
• Must possess a valid driver's license and maintain a satisfactory operating record.
• Strong background in fiscal management, budgeting, and organizational planning.
• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.
• Experience working independently with sound judgement and integrity.
• Union experience strongly preferred, including grievance response, arbitration assistance, and contract interpretation.
• Detailed knowledge of the geographical service area.
• Ability to present facts and recommendations clearly in oral and written communication. 
• Ability to apply independent judgement and initiative to develop effective solutions.
• Working regulatory knowledge from DOT, FTA, FMCSA, Homeland Security, OSHA, EEOC, ADA, NLRA, FLSA, and any other relevant federal state or local regulatory entities.
• Proficiency in Microsoft Excel, PowerPoint, and Word required
• Experience with transit related software systems such as AVAIL, Optibus, SPARE, Origami, FASTER, Motive required

Work Environment & Schedule Expectations:

• Must have shift flexibility
• On-call responsibility
• Emergency response
• Field Presence

• Leadership & Decision Making 
• Crisis Management 
• Communication
• Technical & Regulatory Knowledge
• Budget oversight

Benefits:

We offer a competitive compensation and benefits (which vary based on role, location, and business), including medical, dental, vision, 401(K), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!