RATP Dev USA, Quality Transit for Quality of Life! We're not just about transit; we're about transforming lives through quality transit services.

Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:

• Maintains an effective working relationship and communication with the General Manager, peers and subordinates.
• Responsible for training, managing and development of operations personnel.
• Ability to build effective relationships, respond to union grievances, assist in arbitration, and interpret the union contract, where applicable.
• Oversees and manages through direct reports the daily operations and customer service of the transit system.
• Monitors data of ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Creates reporting and analysis to improve overall operations.
• Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public.
• Responsible for reviewing and maintaining accident investigations and customer complaints.
• Responsible for managing within the division’s allocated budget.
• Formulates and maintains the SSEPP
• Is available to the client’s staff, advisory and advocacy boards, outside organizations, and the riding public.

Pay Rate: $65K

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!