Essential Duties & Responsibilities

Real-Time Service Monitoring

• Monitor active microtransit service through the SPARE dispatch platform.
• Track trip progress, vehicle locations, on‑time performance, no‑shows, late trips, and missed service.
• Implement real-time service adjustments, including trip or run reassignments.

Operator Support & Communication

• Communicate with Operators via radio, tablet messaging, and phone.
• Provide guidance on routing, schedules, trip details, and customer needs.
• Coordinate vehicle changeouts, road calls, and service interruptions with Maintenance and Supervisors.
• Ensure compliance with protocols and SPARE system workflows.

Customer Service

• Respond professionally to customer inquiries and provide accurate service updates.
• Support ADA-compliant service delivery and communication.
• Escalate complex customer issues when necessary.

Documentation & Reporting

• Document no‑shows, incidents, late trips, service adjustments, and callouts in SPARE and internal systems.
• Maintain thorough shift notes and provide detailed handoff documentation.
• Ensure all trips are properly closed out and prepare end‑of‑shift operational summaries.

Safety & Compliance

• Support RATP Dev USA’s safety culture by reporting unsafe conditions or incidents.
• Assist with accident or incident reporting following established procedures.
• Ensure compliance with VoTran policies, the Operations Manual, and ADA requirements.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Dispatch, transportation, customer service, or call-center experience preferred.
• Experience with transit, paratransit, or microtransit operations is highly preferred.
• SPARE platform experience is a plus (training available).

Knowledge, Skills & Abilities

Knowledge

• Understanding of microtransit or demand-response service models.
• Familiarity with dispatch operations and real-time service management.
• Awareness of ADA service requirements preferred.

Skills

• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a challenging environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency, including Microsoft tools and tablets.
• Professional customer service and conflict-resolution skills.

Abilities

• Maintain composure and make sound decisions during service disruptions or emergencies.
• Work independently and collaboratively in a fast-paced dispatch environment.
• Sit for extended periods using multiple computer systems simultaneously.
• Work flexible schedules, including evenings, nights, weekends, and holidays.

Microtransit Dispatcher - Salary: $18.19 / HR

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!

Microtransit Dispatcher

Salary: $18.19 / HR

RATP Dev USA - RATP Dev USA – The Right Move

 We are transit. We make distances feel shorter and bring people together. We are a community.

Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where do you bring people together? If so, come join our team where you are part of a community, not just an employee.

At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.

Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.

Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability.

 Your future with RATP Dev USA:

 Our Core Values:

· People:

People are at the heart of our business: employees, clients, passengers, and the communities we serve.

· Diversity:

We draw on experience across cultures, generations, and oceans to encourage innovative transportation solutions.

· Responsibility & Accountability:

We provide services steeped in professionalism, integrity, honesty, sustainability, and accountability.

· Quality:

Our operational expertise and industry-leading best practices promote quality service and lasting partnerships.

· Safety:

Above all, we are committed to safety and security in everything we do.

Our destination:

To develop and optimize public transit systems, but also to boost the economy and quality of life, in order to make distances feel shorter and bring people together. -Hiba Farès, President of the Executive Board.

We are seeking a Microtransit Dispatcher to oversee daily microtransit operations using the SPARE platform. This role ensures reliable, customer-focused service delivery by monitoring real-time activity, supporting Operators, resolving service disruptions, and maintaining clear communication across all stakeholders. The Dispatcher reports to the Operations Supervisor / Operations Manager.

The Microtransit Dispatcher manages day‑to‑day microtransit service to ensure trips run safely, efficiently, and on schedule. Responsibilities include monitoring active trips, coordinating with Operators, responding to real-time service issues, supporting customers, and maintaining accurate shift documentation.