Our Destination

To optimize public transit systems, strengthen economies, and enhance quality of life, making distances feel shorter and bringing people together.

Job Summary:

 People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

We are seeking a Micro transit Operations Supervisor, who focuses on vision, clarity, and integrity. The Microtransit Operations Supervisor / Road Supervisor is responsible for overseeing the safe, efficient, and customer-focused delivery of VoTran’s microtransit VoRide and demand-response services. This position provides direct field and operational supervision of Operators, supports dispatch and real-time service management, and ensures compliance with safety, ADA, and company policies.

This role acts as a visible, on-the-ground leader—bridging Operations, Dispatch, Customer Service, Maintenance, and Technology—to maintain service reliability, support employees, and enhance the customer experience.

The Microtransit Operations Supervisor / Road Supervisor reports to the Operations Manager.

If you are committed to safety, passionate about service, and inspired to shape the future of transit, we invite you to join our team.

Core Responsibilities

Supervises microtransit service operations, combining dispatch/radio supervision with responsibility for on-road supervision and operator oversight.

Duties include maintaining operator attendance/records, monitoring in-service vehicles for pickups/drop-offs adherence, handling schedule revisions, managing extra boards, logging in data, documenting incidents, and ensuring service reliability and regulatory compliance.

Responsible for coordinating with central management, responding to emergencies or service disruptions, and maintaining accurate service data and reports.

Supervises daily transit operations, provides dispatch and on-road guidance, monitors operator performance and safety compliance, handles assignments and relief work, and maintains schedule adherence.

Provides field dispatch, communication support, and shift supervision across fixed-route, demand-response, and van operations — useful in multi-modal transit agencies.

Preferred Education and Experience: Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:

High school diploma or equivalent required.

Associate’s degree in transportation, management, or related field preferred.

Minimum 2–5 years of experience in transit operations, dispatch, microtransit, or transportation supervision preferred.

 Supervisory or lead experience strongly preferred.

 Valid driver’s license with acceptable driving record

Ability to sit, stand, and walk for extended periods.

 Ability to work in office, field, and vehicle environments.

Ability to lift moderate loads and operate vehicles if required.

Must be able to work under stressful conditions and respond to emergencies.

 

 

• Demonstrated success in managing multiple priorities in a fast-paced, dynamic environment.

• Ability to work independently with sound judgment and integrity.
• Union experience is strongly preferred.

• Expertise of the systems, policies, procedures, and regulations that apply to the transit system.
• Understanding of regulations set forth by applicable DOT, FTA, EEOC, ADA, Title IV, and any other regulatory entity that may apply.
• Detailed knowledge of the geographical layout of the transit area of operation.

·         Consciously creates a workplace culture that is consistent with the overall organization and emphasizes the identified vision, guiding principles and values of the organization. May assist with vehicle operator tracking system for bus operator performance and evaluations.

·         Provide direct supervision to microtransit and demand-response Operators during daily service.

• Conduct on-road observations, ride-along’s, and inspections to ensure compliance with safety standards, policies, and service expectations.
• Monitor service performance in real time and respond promptly to service disruptions, delays, operator concerns, or passenger issues.
• Serve as the primary field representative during incidents, accidents, or service interruptions.
• Support Dispatch operations using SPARE and related systems to monitor vehicle locations, trip progress, late trips, no-shows, and missed trips.

• Assist in assigning, reassigning, or closing runs as operational needs change.
• Coordinate real-time service adjustments with Dispatch to maintain continuity of service.
• Coordinate vehicle change-outs, road calls, and emergency responses as needed.

• Enforce RATP Dev USA safety policies, VoRide procedures, ADA requirements, and regulatory standards.
• Respond to accidents and incidents; ensure proper documentation, reporting, and follow-up actions.
• Support accident investigations and corrective action processes.
• Promote a strong safety culture through coaching, presence, and accountability.

• Conduct coaching and mentoring with Operators related to attendance, customer service, performance expectations, and rule compliance.
• Document performance observations and support progressive discipline, when necessary, in coordination with management and HR.
• Serve as a liaison between Operators, Dispatch, Maintenance, and Management.
• Assist with Operator onboarding, familiarization, and route/service support.

• Respond professionally to customer concerns, service complaints, and on-site passenger issues.
• Ensure that customer interactions reflect VoTran’s commitment to dignity, respect, and service excellence.
• Support Customer Service Representatives by providing field context and operational ins.

• Maintain accurate daily logs, incident reports, attendance records, and operational reports.
• Provide feedback and operational data to Operations leadership for service improvement.
• Participate in service reviews, safety meetings, and continuous improvement initiatives.

• Provide coverage during emergencies, special events, adverse weather, or operational disruptions.
• Perform other related duties as assigned.

 Leadership Development, Mentorship & Coaching, Safety, Security, & Compliance Training Technical and Soft Skill Training

And much more...

Microtransit Operations Supervisor $52,000 annually

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

Soldiers: if you are Army Reserve, Army National Guard or transitioning from Active Duty be sure to register today with the Army Pays Program at www.armypays.com!

 

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams.

 

Microtransit Operations Supervisor

Salary: $52,000 annually

RATP Dev USA - Your future. Our destination.

 We are transit. We make distances feel shorter and bring people together. We are a community.

Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where do you bring people together? If so, come join our team where you are part of a community, not just an employee.

 At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.

 Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.

Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability. 

Your future with RATP Dev USA:

 Our destination:

Our Core Values

• United – We share knowledge, experience, and ideas. We learn from one another because we trust one another.
• Caring – We care about our teams, clients, passengers, communities, and planet—because we are in the people business.
• Effective – We deliver what is right and fair, with no compromise, in every action we take.
• Daring – We rise to new challenges and seek new heights—always pushing forward, never standing still.
• Safety – Safety is paramount in every decision, every endeavor, and every environment.