Our Mission

To ensure safe, reliable, and efficient transit service by providing proactive field supervision and operator support. We are committed to upholding the highest standards of safety, customer service, and operational excellence while fostering teamwork and continuous improvement across all transit operations.

Position Summary

Ensure safe, efficient, and customer-focused transit operations through field oversight and support of driving staff, serving as the vital link between operators, dispatch, and management.

Key Responsibilities

• Provide on-street supervision of transit services; monitor vehicle route adherence and schedule performance.
• Support bus operators in the field—offer guidance, resolve service disruptions, coordinate detours, and assist during breakdowns.
• Conduct operator evaluations, performance appraisals, and coaching to maintain safety and service standards.
• Lead investigations and documentation of incidents, accidents, and customer complaints; prepare reports as needed.
• Coordinate with dispatch centers to ensure timely response to on-road issues and maintain operational continuity.
• Inspect vehicles for safety, cleanliness, and compliance; liaise with maintenance teams for corrective action.
• Support driver training, including defensive driving, safety protocols, and emergency procedures; may deliver specific modules.
• Maintain accurate records: operational logs, incident reports, route adjustments, and performance data.
• Occasionally operate transit vehicles to cover shifts, assist during service disruptions, or provide relief support.

Qualifications

• High school diploma or GED required; associate degree or industry certification is a plus.
• Minimum 2–5 years of experience in transit operations, including time as a driver or field supervisor.
• Valid driver’s license required; CDL with passenger endorsement preferred.
• Deep understanding of transit regulations, safety protocols, and emergency procedures.
• Excellent communication and leadership skills with strong decision-making under pressure.
• Proficient in report writing, field data tracking, and basic office software.
• Ability to work flexible hours including nights, weekends, and holidays.

Benefits

• Competitive salary range 
• Health, dental, vision insurance, retirement plans, and paid time off.
• Opportunities for professional growth, leadership development, and transit-specific training.

Equal Opportunity Employer
Roadrunner Management and RATP Dev USA are Equal Opportunity Employers, committed to inclusive hiring practices and diverse workforce representation.