This position will work to deliver day-to-day customer service objectives and passenger trip reservations.  The duties include daily communication and interaction with ADA passengers and dispatch/schedulers.  The position will perform backup duties for the dispatch/schedulers and customer service.  The position must be organized, and activities must be conducted to ensure accurate and timely trip bookings that drive a safe, on-time, and cost-effective operating performance.

Job Responsibilities

• Answer passenger calls regarding trip reservations, cancellations, and general questions about transportation services.
• Complete data entry tasks
• Provide feedback to passengers through follow-up calls as a course of duty or as required by schedule changes.
• Provide dispatch/scheduling when required.
• Communicating with passenger trip changes promptly to scheduling, dispatch, or vehicle operators.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with management staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Provide passengers, dispatch/schedulers, and management staff with excellent customer service.
• Professional telephone demeanor and office appearance
• Other related duties as assigned.

 Education and Experience

• Minimum two (2) years of reservations or clerical experience in a customer service environment
• High School diploma or above

Knowledge/Skills/Abilities

• Familiarity with the Americans with Disabilities Act (ADA) of 1990 Laws and Procedures
• Familiarity with computer technology related to demand response transportation services.
• Considerable knowledge of modern office equipment, office procedures, and computer operations
• Skilled interpersonal relations and customer service
• Skilled in communication (verbal and written) and decision-making.
• She is skilled in operating a computer, telephone system, standard office equipment, and file management.

Pay: 17.11 an hour