RATP Dev USA - Your future. 

 We are transit. We make distances feel shorter and bring people together. We are a community.

Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference, and where you bring people together? If so, come join our team where you are part of a community, not just an employee.

 At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and where their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.

 Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business, and ensuring all can return home to their families and friends safe and without injury is what we strive to do.

Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability. 

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

We are seeking a Customer-Centric Assistant General Manager who can offer valuable insights into what a customer values and wants from our company.  A strong leader who can make confident decisions on behalf of the General Manager. One who communicates their ideas, presenting new concepts or directions, and leading with clarity and transparency is essential to the role. As thought leaders and experts in their field, the Assistant General Manager must understand their market and know their industry inside and out.  

Key Responsibilities

• Operational Oversight: Direct and manage all aspects of daily Sun Van paratransit and micro transit operations, including vehicle deployment, service delivery, on-time performance, customer satisfaction, and safety.

• Leadership & Workforce Development: Support the recruitment, onboarding, training, and supervision of operations personnel. Foster a positive, diverse, and inclusive work environment aligned with RATP Dev USA’s and the City of Tucson's values.

• Strategic Management: Assist in setting strategic and commercial direction for the service in partnership with the General Manager. Develop and monitor performance metrics (KPIs), including on-time performance, ridership trends, and complaint rates.

• Client & Community Engagement: Build and maintain collaborative relationships with the client (City of Tucson), advocacy groups, and local stakeholders. Represent Sun Van at community events, public meetings, and advisory boards.

• Safety & Compliance: Champion a culture of safety. Ensure compliance with all federal, state, and local regulations (ADA, FTA, DOT, ADOT, OSHA). Manage incident response and risk mitigation.

• Union Relations: Work constructively with union leadership on employee relations, grievances, and contract interpretation in a unionized work environment.

• Technology & Software Proficiency: Oversee the use of scheduling and dispatch software, including Trapeze PASS, and ensure team members are trained and using systems efficiently.

• Budget & Financial Oversight: Assist in preparing and managing operational budgets. Monitor cost-effectiveness and identify opportunities for process improvements and cost savings.

• Customer Experience: Ensure a customer-first culture with high-quality, responsive service. Address and resolve service complaints, investigate incidents, and implement corrective actions.

• Environmental & Sustainability Practices: Support initiatives aimed at reducing environmental impact and promoting sustainable operations.

Essential Functions / Process Responsibilities

Operations & Service Delivery

• Oversees the daily operations of the paratransit service, ensuring safe, reliable, and on-time performance.

• Monitors KPIs (on-time performance, ride times, no-shows, complaints, etc.) and develops data-driven strategies for continuous improvement.

• Leads the optimization of scheduling, dispatching, and routing processes in collaboration with planning teams and software providers.

• Develops and implements service plans that align with client objectives and community needs, with real-time responsiveness to service disruptions.

• Ensures compliance with ADA regulations, FTA requirements, and other local/state/federal laws.

• Coordinates directly with maintenance teams to ensure vehicle readiness and safety. This includes participation in quarterly meetings with the contracted maintenance provider.

Qualifications

• Bachelor’s degree in business administration, Public Administration, Transportation, or related field preferred. An equivalent combination of education and experience is considered.

• Minimum of 5 years of experience in paratransit or fixed-route operations with progressive leadership responsibilities. Equivalent experience in a related field will be considered.

• Experience with Trapeze PASS or similar scheduling and dispatching software required.

• Experience managing in a unionized environment.

• Strong interpersonal, leadership, and conflict resolution skills.

• Deep understanding of ADA paratransit compliance and service models.

• Excellent verbal and written communication skills.

• Proven financial and analytical acumen.

Preferred Attributes

• Familiarity with Tucson’s geography and public transit landscape.

• Ability to lead change management initiatives.

• Knowledge of safety, quality control, and continuous improvement practices in public transportation.

 

Physical Requirements

• Must be able to work flexible hours, including evenings, weekends, and holidays as needed.

• Office and field environment; will involve site visits, outdoor conditions, and potential exposure to transit operational environments.